Privacy Policy

Tankfarm LLC (“Tankfarm”) maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions. This Privacy Policy describes how we collect, use, and share personal information through our Web site (“Web site”), any mobile applications (“Apps”) and in connection with social media, newsletters, and other communications and services we offer (collectively, the “Services”).

Tankfarm recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.

Online privacy concerns focus on the protection of “customer identifiable” information which an individual or other customer reasonably expects to be kept private. As the term suggests, “customer identifiable” information is information which can be associated with a specific individual or entity, including, for example, a customer’s name, address, or telephone number, e-mail address, and information about online activities that are directly linked to them.

It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone service to a customer.

Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business Web sites may ask visitors to supply information about themselves, particularly when information, services or merchandise are requested, but often simply to be able to better target the company’s services to the customer’s interests and requirements.

Tankfarm has put in place the following Online Privacy Policy to protect customer identifiable information. This policy covers Tankfarm and its subsidiaries and applies to all customer identifiable information that Tankfarm obtains when a customer registers for or uses the Tankfarm service, including visiting a Tankfarm owned and controlled Web site.

Tankfarm will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of a Tankfarm online service, including but not limited to customer names and addresses, without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others).

Tankfarm will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that Tankfarm may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.

A customer may choose not to receive direct marketing communications from Tankfarm in connection with Tankfarm online services. Upon such choice, Tankfarm (a) will not contact that customer directly with marketing messages about Tankfarm, and (b) will not use customer identifiable information obtained from that customer’s registration for or use of an online service to contact that customer with marketing messages about any Tankfarm products or services. A customer may choose not to receive such messages by e-mail, by mail, or by telephone.

Customer-identifiable information which a visitor volunteers at one of the Tankfarm Web sites to order Tankfarm services other than online services will be protected just as if the information had been provided under more traditional ways of ordering that service.

Tankfarm servers automatically gather information about which sites customers visit on the Internet and which pages are visited within the Tankfarm Web site. Tankfarm does not use that information except in the aggregate. In addition, when you are visiting our Web site, we and third parties with whom we work (e.g., service providers, business partners) may place, view, and/or use “cookies” or similar technologies to collect certain information about your use of this Web site. This may include information about the IP address of your computer and mobile device, browser type, language, operating system, geo-location data, the state or country from which you accessed this website, the Web pages visited, the date and the time of a visit, and the Web sites you visited immediately before visiting this Web site.

Tankfarm has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

The company will not read or disclose to third parties private e-mail communications that are transmitted using Tankfarm services except as required to operate the service or as otherwise authorized by law.

Tankfarm may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.

Tankfarm honors requests from customers for account information, for example, name, address, or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.

Tankfarm's 'Tankfarm24' program is designed to provide customers with a service contract offering that includes passive monitoring of connected Google Nest thermostats. Tankfarm will monitor temperatures for maximum and minimum values as well as any errors reported by the thermostat. Tankfarm will only use this information to notify the consumer of an issue with their heating or cooling system and to facilitate a service call to address the problem. In no circumstance will Tankfarm share this data or sell this data to any third parties.

If you are a consumer with concerns about the Tankfarm online privacy policy or its implementation you may contact us at support@tankfarm.io

Changes in Privacy Policy.

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you to the extent required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

Intellectual Property Disclaimer

You should assume everything on the Tankfarm site is copyrighted unless otherwise noted and may not be used without the express written consent of Tankfarm. Tankfarm neither warrants nor represents that your use of the material displayed on the Tankfarm site will not infringe rights of third parties. Any product, service, program, or technology described on the Tankfarm site may be the subject of other intellectual property rights (including but not limited to copyright, trademark, or patent rights) owned by Tankfarm. Any such right that is not expressly licensed herein is reserved by Tankfarm.

Images of people or places displayed on the Tankfarm site are either the property of, or used with permission by, Tankfarm. Use of these images by you or other third parties is prohibited.

Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.

Any product, service, program, or technology described in any document published by Tankfarm on this site may be the subject of other intellectual property rights owned by Tankfarm. Any such right that is not expressly licensed hereunder is reserved by Tankfarm.

Apart from your personal information (which is addressed in the Privacy Policy), any communication or material you send to the Tankfarm site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary.

By using this site, you may Submit, or Tankfarm may gather, certain limited information about you and your usage of the site.

There is no warranty that any information or service provided or referenced by this site is either merchantable or accurate, that such information or service will fulfill any of your particular purposes or needs, or that such information or service does not infringe on any third-party rights. Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided “as is” and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user.

So, while Tankfarm uses reasonable efforts to include accurate and up-to-date information on Tankfarm site, Tankfarm makes no warranties or representations as to its accuracy. Tankfarm may periodically add, change, or improve any of the information, products, services, programs, and technology described on the Tankfarm site without notice. Tankfarm assumes no liability or responsibility for any errors or omissions in the content of the Tankfarm site.

In fact, your use of the Tankfarm site is at your own risk. Neither Tankfarm nor any other party involved in creating, producing, or delivering the Tankfarm site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the Tankfarm site. For example, Tankfarm assumes no responsibility for and will not be liable for any damages to or any viruses which may affect your computer equipment or other property on account of your access to, use of, or downloading from, the Tankfarm site. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

How do we secure your information?

We use reasonable security measures to protect your personal information from unauthorized access and use. This may include, when required or appropriate and feasible, obtaining written assurances from third parties who may access your data that they will protect the data with safeguards designed to provide a level of protection equivalent to that adopted by us. Please note that no system to transmit or store data can be guaranteed to be absolutely secure at all times. Despite reasonable safeguards, we cannot guarantee the absolute security of your information. We are also not responsible for the security of information transmitted to us over networks that we do not control, such as through other internet providers’ websites and servers.

How long do we hold your information?

We retain the information we collect no longer than as reasonably necessary to fulfill the purposes for which we collect the information and to comply with our legal obligations.

CALIFORNIA CONSUMER PRIVACY ACT NOTICE: If you are a resident of California, you have the following rights:

Right to Know: You have the right to request that we disclose to you the Personal Information we collect, use, or disclose, and information about our data practices;

Right to Request Deletion: You have the right to request that we delete your Personal Information that we have collected from you;

Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise your “right to know” or your “right to request deletion,” please contact us at support@tankfarm.io

Please note that to protect your information and the integrity of our services, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as government-issued identification. We are also prohibited by California law from disclosing certain information we may have under any circumstances. To the extent we are a “service provider” with respect to any information that may be covered by your request, we will forward your request to the business on whose behalf we are working.

Under the California Consumer Privacy Act, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf.

Who is the data controller?

The data controller is for the Services is Tankfarm LLC, 333 Commerce Street, Suite 800, Nashville, TN 37201.

Children’s Information

The Services are not directed to children under 18 (or other age as required by local law), and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected any personal information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at: support@tankfarm.io.

Based on the laws of some countries or states, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to support@tankfarm.io. We will respond to your request within 30 days.